Return Policies
You can exchange a product in the following cases:
- Wrong Product Received
- Defective/Damaged Product
Exchange Conditions:
- The product must be sealed in its original packaging and unused.
- Do not apply tape or stickers to the manufacturer’s box.
- Exchange requests must be made within 72 hours of receiving the package.
- Free pickup will be arranged for wrong or damaged products.
- The correct product will be dispatched within 5-7 working days after inspection.
Important Notes:
- Opened or damaged products cannot be returned or exchanged.
- Accessories have no warranty and can only be exchanged if unopened.
- Please print and attach the return label to your parcel to avoid delays.
Delivery Information
- Locations: We deliver all over Pakistan.
- Delivery Times:
- 24 hours for mobile phones in Lahore.
- 2-3 business days for other locations.
- Identification: Not required; someone else can receive your package with your permission.
- Address Changes: Once an order is placed, you cannot change the delivery address. You must cancel and reorder.
Order Cancellation
- You can cancel your order when you receive a confirmation call from customer service.
- If the order is already shipped, contact customer care for assistance.
- Online Payment Cancellation: After shipping, contact customer care to request cancellation. Refunds will be processed as per the payment method used.
What to Do if the Package Was Delivered to the Wrong Person
Please contact our customer service for assistance with such issues.